About the job
The Senior Manager of Global Communications is pivotal in strategizing and executing comprehensive internal and external communication initiatives for our Global Business Services (GBS) division. This role is designed to craft, direct, and implement cohesive messaging and communication strategies that effectively engage both internal and external stakeholders, including employees, clients, and partners, through various digital and in-person platforms.
The individual in this position will play a crucial role in safeguarding and enhancing AECOM's brand and reputation, supporting organizational performance, aligning narratives with business objectives, and showcasing how GBS contributes to growth, operational efficiency, and substantial value, while also enriching the experiences of AECOM's workforce and clientele.
Key responsibilities include:
Strategic Communications Planning:
- Lead the development of the global communication strategy for GBS, ensuring alignment with enterprise goals.
- Translate intricate business goals into clear, engaging messages that foster organizational cohesion.
- Ensure communication strategies are inclusive, transparent, and measurable.
- Take ownership of communication plans and see projects through to completion.
Internal Communications:
- Drive the creation and dissemination of engaging, consistent communications across GBS worldwide to promote awareness, alignment, and adoption of programs, policies, and cultural initiatives.
- Maintain clarity and consistency in messaging across all internal channels to enhance understanding and engagement.
- Develop content for senior leaders, capturing their authentic voice while ensuring cohesive messaging throughout GBS.
Customer Communications:
- Work closely with GBS leadership to create transparent communications for internal customers, aligning with our vision of operational excellence and measurable value.
- Establish feedback loops for stakeholders, ensuring customer insights are addressed by the appropriate GBS leader.
Leadership & Change Communications:
- Collaborate with GBS leadership to create impactful executive messaging and strategic updates.
- Craft compelling executive messages, leadership announcements, and strategic town hall communications.
- Enhance the visibility and authenticity of GBS leaders through personalized communication strategies.

