About the job
Dandy is revolutionizing the dental industry, a sector worth over $200 billion, with cutting-edge technology and innovative solutions. Supported by top-tier venture capital, we're committed to modernizing every aspect of dental practice management. As we scale our operations globally, we're developing the ultimate operating system for dental offices worldwide, providing clinicians and their teams with the tools, support, and technology they need to enhance their practices, their staff, and patient care.
About the Role
We are seeking a Senior Manager of Customer Success Operations to spearhead and expand our training initiatives across the U.S., Canada, and international markets. This position oversees both field and virtual training teams, ensuring that new dental practices receive an exceptional onboarding experience.
As the Senior Manager, you will lead a team of Training and Operations Managers, tasked with developing systems and processes that promote global scalability. We are looking for a seasoned people leader and operational expert capable of managing complex global training operations efficiently, leveraging data to enhance coaching, optimize capacity, quality, and overall team performance.
You will play a crucial role in collaborating with cross-functional teams—including Sales, Customer Success, Product, and Enablement—to implement initiatives that improve customer experience, streamline operations, and fortify Dandy’s standing as a reliable clinical partner.
Key Responsibilities
Lead and nurture a team of Training and Operations Managers overseeing field, virtual, and international training efforts, enhancing performance through clear goals, coaching, and accountability measures.
Manage global training operations, focusing on capacity planning, scheduling, and resource allocation to ensure efficient team deployment across multiple regions and time zones.
Establish and monitor KPIs that gauge onboarding quality, efficiency, and trainer productivity, utilizing analytics to drive continuous improvement and resource planning.
Cultivate leadership within the Training organization by hiring, mentoring, and developing managers into outstanding leaders.
Collaborate with cross-functional teams such as Sales, Customer Success, Product, and Clinical departments to align training programs with evolving business objectives and customer feedback.

