About the job
Mapbox stands as the premier real-time location platform, empowering the next wave of location-driven enterprises. Our unique platform provides organizations with a comprehensive suite of tools necessary for the navigation of individuals, packages, and vehicles globally. With over 4 million registered developers, Mapbox is favored for its adaptability, security measures, and adherence to privacy regulations. Businesses leverage Mapbox's applications, data, SDKs, and APIs to craft personalized and engaging experiences that captivate their customers.
Important Information for Applicants:
This position may be listed under various job titles externally to attract a diverse and qualified candidate pool. All postings correspond to the same role and selection process. We kindly request that you submit only one application, as multiple submissions for the same position (under different titles) may hinder the review process.
What We Do
At Mapbox, Technical Program Managers (TPMs) are pivotal in ensuring timely and successful launches for our key clientele by transforming complex requirements into tangible outcomes. TPMs autonomously devise and implement strategies aimed at enhancing customer satisfaction while minimizing disruptions to priorities and project roadmaps. They deliver high-quality updates to Mapbox leadership, keeping them apprised of progress while managing daily operations independently.
What You'll Do
We are in search of a Senior Manager, Technical Program Management (EMEA) to oversee our post-sales TPM team across the region. This influential leadership position within a fast-paced environment involves scaling the team into a well-organized and efficient unit. You will implement necessary changes to processes and resource allocation throughout the organization, ensuring TPMs and associated teams are accountable for consistent, high-quality outcomes.
In this role, you will:
Define and advocate for the charter, engagement model, and responsibilities of the EMEA TPM team.
Recruit, nurture, and retain high-performing TPMs with robust technical acumen and customer leadership skills.
Act as the senior escalation point for intricate customer launches and critical incidents with substantial financial and strategic consequences.
Identify gaps or inconsistencies in processes across the organization (e.g., standards for JIRA bugs or absent dashboards).
Align resources and processes to enhance team efficiency and service delivery.

