About the job
Mapbox stands as the premier real-time location platform, catering to a new era of location-aware enterprises. Our unique platform empowers organizations with a comprehensive suite of tools designed to enhance the navigation of individuals, parcels, and vehicles on a global scale. With over 4 million registered developers opting for Mapbox, our platform's adaptability, security, and adherence to privacy standards are widely recognized. Businesses leverage Mapbox's applications, data, SDKs, and APIs to craft tailored and immersive customer experiences.
Important Information for Applicants:
This position may be listed externally under varying job titles to attract a diverse group of qualified candidates. Please note that all such postings relate to the same role and selection process. We kindly request that you submit only one application, as multiple submissions for the same position (across different titles) are unnecessary and may prolong the review process.
What We Do
At Mapbox, our Technical Program Managers (TPMs) play a pivotal role in ensuring the timely and successful launch of initiatives for our key clients by transforming complex requirements into tangible value. TPMs autonomously create and implement strategies aimed at enhancing customer satisfaction while minimizing disruptions due to shifting priorities and roadmaps. They also provide high-level updates to Mapbox leadership, ensuring they remain informed about progress while managing daily operations independently.
What You'll Do
Mapbox is in search of a Senior Manager, Technical Program Management (EMEA) to spearhead our post-sales TPM organization throughout the region. This high-impact leadership position operates in a fast-paced environment, where you will develop the team into a well-organized and efficient unit. You will implement necessary changes to processes and resource allocation within the organization, holding TPMs and other teams accountable for consistent and high-quality deliveries.
In this role you will:
Define and advocate for the charter, engagement model, and responsibilities of the EMEA TPM team.
Recruit, develop, and retain top-tier TPMs with robust technical and customer leadership skills.
Act as the senior point of escalation for intricate customer launches and significant customer incidents that carry substantial financial and strategic ramifications.
Identify inconsistencies or gaps in processes across the organization (e.g., standards for JIRA bugs or absent dashboards).
Collaborate with Product and Engineering teams to effectively translate customer needs into actionable plans.

