About the job
We are looking for a Senior Operations Manager who will provide invaluable support to the Director of Operations in overseeing daily business activities across our wholesale, retail, and eCommerce channels. This pivotal role involves ensuring the efficient execution of operations, maintaining compliance with service levels, and fostering seamless collaboration with 3PL providers, internal teams, and external partners. The ideal candidate will possess hands-on experience across various channels, excel in a dynamic environment, and adeptly balance tactical execution with cross-functional communication.
Key Responsibilities
Wholesale Operations
- Oversee wholesale order processing, ensuring adherence to account routing guides and EDI requirements.
- Demonstrated experience with major wholesale vendor portals (e.g., Saks, NM, Nordstrom, BLM) and their maintenance.
- Familiarity with B2B wholesale platforms such as Nuorder/Joor Portal.
- Collaborate with sales, planning, and logistics teams to synchronize inventory availability with wholesale demand.
- Monitor account-level performance and proactively address chargeback risks or shipping issues.
- Support B2B vendor compliance initiatives to meet wholesale partner standards.
- Manage account relationships, including credit card processing and B2B interactions.
- Develop and implement SOPs and guidelines for operational excellence.
Retail Operations
- Supervise store operations, pop-up activations, and replenishment strategies...

