About the job
PURPOSE AND SCOPE:
The Senior Pharmacy Technician plays a critical role in delivering high-quality support to patients, nurses, pharmacists, and other healthcare professionals. This position is responsible for effectively managing and sharing pertinent information within the designated functions while ensuring compliance with company policies, pharmacy regulations, and other relevant legal requirements.
KEY RESPONSIBILITIES:
- Maintain the customer database accurately and in a timely manner, ensuring compliance with all relevant company policies and procedures while analyzing and reporting data integrity as necessary.
- Process prescription requests by entering patient prescription and demographic data into the required systems.
- Act as the primary contact for patients and healthcare providers, facilitating a variety of customer requests and collaborating with cross-divisional teams to coordinate customer service orders efficiently.
- Serve as a Subject Matter Expert (SME), providing support to additional staff and cross-divisional teams to resolve outstanding issues within the assigned functions.
- Mentor and guide other staff members as required.
- Assist with various projects as directed by the immediate supervisor.
- Perform any other duties as assigned.
Additional responsibilities may include a focus on specific departments or locations. Refer to the applicable addendum for department or location-specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and characteristics of the work environment described here are representative of what an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must be willing to participate in the after-hours on-call program.
EDUCATION:
High School Diploma is required; an Associate's Degree is preferred.
EXPERIENCE AND REQUIRED SKILLS:
- 2 to 4 years of relevant experience.
- Certification from the Pharmacy Technician Certification Board (PTCB) or the ability to pass the PTCB examination is required.
- Compliance with current pharmacy technician requirements.
- Detail-oriented with strong analytical and organizational skills.
- Proficient in computer skills, with advanced knowledge of word processing, spreadsheet, and email applications.
- Ability to adapt to a fast-paced environment with changing priorities and client needs.
- Strong interpersonal skills with a capacity to work collaboratively within a team.
About Fresenius Medical Care
Fresenius Medical Care is a leading provider of products and services for individuals undergoing dialysis. The company is committed to delivering high-quality care and innovative solutions to improve the quality of life for patients worldwide.

