About the job
Join Intercom, the leading AI Customer Service company, dedicated to revolutionizing customer interactions for businesses worldwide.
Our advanced AI agent, Fin, empowers businesses to provide exceptional customer service effortlessly. Integrated with our Helpdesk, it forms the Intercom Customer Service Suite, designed to tackle complex queries effectively, blending AI efficiency with human touch.
Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting the benchmark for customer service excellence. Our core values drive us to innovate rapidly and deliver unparalleled value consistently.
We are passionate about speed and innovation at Intercom, and Berlin's unique combination of technical expertise and vibrant creative culture attracts us. This dynamic city, with its proximity to our R&D hubs in Dublin and London, is a thriving environment for top talent eager to create groundbreaking products.
We are excited to expand our team in Berlin, aiming to hire 100 professionals across various domains including engineering, AI, data science, product, and design. This is a unique opportunity to be among the founding R&D members in the region and make a significant impact in building the world’s leading customer service agent!
About the Role
We are looking for a Senior Product Designer who will redefine product craftsmanship at Intercom.
As a design-driven, AI-first tech company, we pride ourselves on having Fin as the most successful AI service agent available. Our mission is to transform the future of business-customer communication through innovative AI solutions. With millions of users, our design team is crucial in ensuring we deliver a world-class product.
Why Join Intercom
The rapid evolution of AI is reshaping industries, and we are at the forefront of this transformation, particularly in the AI Agent market. Our aim is to redefine customer service standards with Fin, which will soon manage the majority of customer interactions.
This evolution not only influences our product offerings but also our operational dynamics. Our team continually adapts, integrating AI into our design, development, and marketing strategies.
At Intercom, design is integral to our identity. With a talented team of over 60 designers in R&D and branding, and co-founders with a design background, you will always have a voice in shaping our vision.

