About the job
At Trustpilot, we are on an exciting journey as a high-growth, profitable FTSE-250 company with a bold vision: to become the universal symbol of trust. We operate the world's largest independent consumer review platform, and while we've made significant strides, there is still so much more to achieve. Join us and be part of our mission!
We are actively seeking a Senior Product Designer to join Trustpilot's Consumer team. This is a unique and hands-on position that goes beyond mere feature design, providing substantial ownership over the entire Trustpilot experience.
Your role will involve driving discovery and research, formulating and validating hypotheses, and contributing to our strategic direction to empower consumers in making trusted and confident decisions about our services and products. As a Senior Individual Contributor, you'll tackle complex and ambiguous challenges from start to finish, leveraging your exceptional problem-solving, discovery, and collaboration skills.
You will collaborate closely with UX Research and various Consumer and B2B squads to identify genuine consumer needs and opportunities. Your influence will be crucial in shaping the direction of our product. This role requires a blend of strategic thinking, outstanding hands-on design skills, and the ability to collaborate and persuade others effectively.
Your Responsibilities:
- Conduct strategic discovery and research to grasp consumer needs and opportunities, ensuring that user-centric solutions are prioritized.
- Lead the design strategy and execution for complex, high-impact features, taking complete ownership from initial problem framing to final delivery.
- Prototype high-quality user journeys and product experiences that elevate design excellence and establish benchmarks for quality within the product.
- Work closely with Product Managers, Engineers, Data Analysts, Data Scientists, Content Designers, and Researchers to influence and shape product strategy.
- Collaborate with cross-functional teams to validate hypotheses across Trustpilot's consumer web and iOS platforms.
- Effectively communicate the value of exceptional design and its connection to measurable business goals, influencing stakeholders at all levels.
- Identify opportunities for process improvements and proactively bring them to the team's attention.
- Champion accessibility and inclusivity in design, ensuring all designs effectively support diverse user groups.