About the job
Are you an innovative product manager eager to make a difference for small businesses?
Join Jobber as a Senior Product Manager and become a vital member of our Harbour Foundations team!
At Jobber, our mission is to empower small businesses to thrive. We partner with home service providers, such as plumbers, painters, and landscapers, to revolutionize service delivery through cutting-edge technology. Our platform enables them to create quotes, schedule jobs, invoice customers, and manage payments seamlessly, all while ensuring a smooth and professional customer experience. In today’s fast-evolving business landscape, we recognize that expectations are higher than ever. That’s why we equip our clients with the tools and flexibility they need to operate their businesses effectively, anytime and anywhere!
We pride ourselves on our culture of transparency, inclusivity, collaboration, and innovation, which has earned us accolades from Great Place to Work, recognition in Canada’s Most Admired Corporate Cultures, and more. Jobber has also been featured on the Globe and Mail’s Top Growing Companies list, as well as Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ rankings. With an experienced Executive team boasting over thirty years in the industry, we’re just getting started on our journey to serve our clients better for our customers.
About the Team:
The Harbour Foundations team is at the forefront of crafting the internal infrastructure for an AI-enhanced customer journey at Jobber. Our mission is to develop scalable, intelligent systems that provide go-to-market (GTM) teams with clear and actionable insights into every AI-driven interaction, fostering more personalized, efficient, and proactive support throughout the customer lifecycle.
As the influence of AI expands across Sales, Success, Support, and Onboarding, the Harbour team acts as the integral link that harmonizes these interactions, bridges context gaps, and clarifies intricate customer journeys. By consolidating disparate tools and delivering real-time insights into conversations, sentiment, and customer intent, we are transforming how we observe, influence, and enhance our AI-human hybrid workflows.
Your Role:
Reporting to the Director of Product Management, the Senior Product Manager will spearhead significant initiatives within Jobber’s AI-powered internal GTM platform — Harbour. You will play a pivotal role in defining how Jobber leverages AI to optimize our customer interactions...

