About the job
At Groupon, we are more than just a marketplace; we are a vibrant community where customers uncover fresh experiences and services daily, while empowering local businesses to thrive. With over a million merchant partners globally, we connect more than 16 million customers with incredible deals across diverse categories. In an era predominantly ruled by e-commerce behemoths, our platform is uniquely dedicated to driving local business success based on performance.
We are undergoing a transformative journey focused on relentless results. Despite having thousands of employees across multiple continents, our culture fosters innovation, rewards risk-taking, and celebrates achievements. The impact of your contributions can be swift and significant, given our scale and the pace of transformation. At Groupon, we embody the "best of both worlds"—big enough for resources and scale, yet small enough for individual autonomy to create meaningful change.
About the Role
In this position, you will take charge of the entire post-purchase journey—from voucher delivery to redemption and fostering repeat engagement. Your mission will be to entice customers to return while ensuring economic viability and operational simplicity. You will leverage data, conduct experiments, and utilize AI to minimize friction, enhance trust, and drive measurable growth in customer loyalty.

