About the job
YOUR MISSION:
Step into the role of Senior Product Trainer at Parloa, where you'll spearhead the creation and delivery of impactful training curricula and workshop programs for our innovative SaaS platform. Located in our Berlin office, you will collaborate closely with product teams, internal implementation experts, and commercial units to ensure all stakeholders are equipped to fully leverage the platform's capabilities. This position is ideal for a seasoned professional who flourishes in a startup atmosphere, excels in designing, executing, and managing training initiatives, and possesses a talent for uniting global teams with localized implementation.
IN THIS ROLE YOU WILL:
- Develop and conduct engaging training programs for internal teams, clients, and partners, both in-person and online.
- Customize training content to meet a wide range of skill levels and user requirements.
- Collaborate with the US team to align global training strategies with on-the-ground execution.
- Keep abreast of product updates and industry trends to maintain current training materials.
- Facilitate internal enablement sessions.
- Act as a product authority for both internal and external stakeholders.
- Evaluate new features and gather user feedback to improve training and drive product enhancements.
- Incorporate assessments to gauge the effectiveness of the training programs.
WHAT YOU BRING TO THE TABLE:
- Over 8 years of experience in SaaS training, with a demonstrated ability to create training programs from the ground up.
- Exceptional presentation skills and experience training diverse audiences, including senior leadership.
- Knowledge of instructional design principles and adult learning methodologies.
- Able to work independently while effectively engaging with global teams.
- Willingness to conduct workshops across different time zones as necessary.
- A passion for technology and web-based platforms.
WHAT'S IN IT FOR YOU?
- Be part of a diverse team representing over 40 nationalities, characterized by flat hierarchies and a collaborative culture.
- Opportunity to grow your career at the intersection of customer engagement and engineering within a dynamic startup poised to emerge as a global leader in SaaS platforms for Conversational AI.
- Benefits including a Deutschland ticket, Urban Sports Club membership, Job Rad, Nilo Health, and weekly sponsored office lunches.
- Competitive salary and equity options.
- Flexible working hours and arrangements.

