About the job
Senior Program Manager
Patient Experience
JOB SUMMARY:
The Senior Program Manager role is pivotal to the Snow Companies business model. This position is primarily responsible for designing and implementing patient education programs in both virtual and live environments, as well as managing program promotion and attendance. Essential skills for this role encompass virtual and live event planning, keen attention to detail, effective communication, exceptional organizational abilities, and resourcefulness. Team members in this role will collaborate closely with Account team members to accurately assess client needs regarding program selection and development. In addition to performing key responsibilities outlined below, candidates should possess relevant experience, proactively contribute ideas, demonstrate the ability to work independently, prioritize effectively, and offer training and mentorship to junior team members. The Senior Program Manager will report directly to the Program Director.
At Snow, we focus on the patient journey. Thus, the Senior Program Manager, like all positions at Snow, must embody openness, compassion, and sensitivity to the unique experiences of patients and caregivers. This role requires the ability to integrate the distinctive patient/caregiver experience into the strategies and solutions we deliver to our clients.
PATIENT PRIVACY:
Working with patients is at the core of our business. You will likely encounter personally identifiable information (PII) and personal health information (PHI) of patients with chronic illnesses. The Senior Program Manager must successfully complete and adhere to training courses, which may include:
- Snow Policies and Procedures
- Health Insurance Portability and Accountability Act (HIPAA) compliance, including the Privacy Rule, Security Rule, and Sunshine Act reporting
- Adverse Event (AE) Reporting
- Promotional requirements for pharmaceuticals in accordance with FDA, FTC, and other federal or state regulations
- Privacy and Data Security
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
The ideal Senior Program Manager should have experience and be capable of performing the following essential tasks:
- Coordinate virtual and live events...

