About the job
Join Our Team at Lorikeet
At Lorikeet, we are pioneering the future of customer support through our advanced AI technology tailored for intricate industries such as fintech, healthtech, marketplaces, and delivery services.
Our mission is to revolutionize support systems by automating responses using transparent and customizable AI, enabling support teams to focus on managing automation and addressing complex cases rather than being bogged down by high volumes of simple inquiries. This shift allows teams to elevate their services to provide personalized concierge experiences for their customers.
We harness the expertise of our founders, including Jamie, a former member of Google’s generative AI team, and Steve, who has a rich history building operational solutions at Stripe. Our talented team hails from industry leaders like Stripe, Canva, Atlassian, Dropbox, and Dovetail.
As we expand rapidly with a solid customer base, real revenue, a promising roadmap, and a robust sales pipeline, we have successfully raised over USD 50 million from prominent venture capitalists and angel investors, including QED, Blackbird, Square Peg, and many more.
Our esteemed global clientele includes:
Australia's largest telehealth provider,
The leading bank for teens in the United States,
One of the most significant NFT marketplaces by trading volume,
A leading player in the Web3 gaming sector.
... along with other enterprise clients handling over one million support tickets annually.
Why This Role is Unique?
A culture led by technical expertise and engineering. At Lorikeet, coding is a core responsibility for all team members. Every engineer takes ownership of their projects, tackling complex challenges, and developing effective solutions.
An inclusive, mature, and flexible workplace culture. We foster a low ego, high trust environment, where collaboration is key and 'talented jerks' are not tolerated. Our Surry Hills office provides a supportive space, and we understand the importance of work-life balance, especially for team members with young families.

