About the job
About Us:
Xenon7 collaborates with top-tier enterprises and innovative startups on transformative projects that harness cutting-edge technologies across various IT sectors, including Data, Web, Infrastructure, and AI. Our proficiency in developing IT solutions and providing on-demand resources empowers us to partner with clients in driving innovation and achieving business growth. We are dedicated to delivering impactful solutions that address today's complex challenges, whether we're empowering global organizations or partnering with pioneering startups.
About the Client:
Become a part of one of Egypt's leading financial institutions, celebrated for its comprehensive range of banking services such as Institutional Banking, Personal Banking, and Islamic Banking. With a vast network exceeding 50 branches and correspondents globally, they cater to a diverse clientele. As they embark on a digital and infrastructure transformation journey, the bank is expanding its core banking support teams to guarantee 24/7 system reliability, performance, and innovation.
Role Overview:
We are seeking a Senior T24 Application Support Engineer with a minimum of 5 years of hands-on experience in supporting the Temenos T24 core banking system in live environments. The ideal candidate will possess strong expertise across key modules such as AA, FT, LD, and others, along with proficiency in both functional troubleshooting and technical analysis (COB, Enquiries, OFS, jBASE). Key responsibilities include resolving critical incidents, supporting daily operations, and ensuring system stability across all environments.
This position is a hybrid role (1–3 days onsite/week) based in New Cairo, offering USD-based compensation and a 1-year contract through Xenon7.
Responsibilities
- Provide Level 2/3 production support for Temenos T24 and related integrations.
- Monitor COB (Close of Business), batch operations, and system health checks.
- Analyze and troubleshoot functional and technical issues in T24 modules (AA, FT, LD, MM, etc.).
- Collaborate with business teams to understand user issues and provide resolution or escalation.
- Investigate and debug jBASE/InfoBasic code, OFS messages, and performance logs.
- Log and manage incidents in ITSM systems (ServiceNow, Remedy, etc.).
- Coordinate with Temenos and third-party vendors for patching, hotfixes, and issue resolution.
- Participate in DR drills, COB testing, patch deployments, and environment refreshes.
- Analyze recurring issues, identify root causes, and implement preventive measures.
- Maintain documentation for incident resolutions and support procedures.

