About the job
In the data-driven landscape of contemporary business, navigating the complexities and vastness of data can be overwhelming. At Atlan, we are pioneering a solution. As the world’s first active metadata platform, we empower organizations to transform data chaos into actionable insights and effortless collaboration.
We support a diverse range of clients, from Fortune 500 giants and innovative automotive firms to healthcare organizations making a difference and dynamic startups driving growth. Our mission is to enable these ambitious teams to harness the true potential of their data.
Recognized by industry leaders such as Gartner and Forrester, and backed by Insight Partners, Atlan is at the cutting edge of redefining the interaction between humans and data. Joining us means being part of a transformative movement where data leads to remarkable outcomes.
Why This Role is Crucial
As we build the next generation of the Modern Data Collaboration Platform, our clients, from emerging startups to established global enterprises, depend on us to seamlessly connect and manage their entire data ecosystem.
As a Senior Technical Support Engineer (TSE), you will play a pivotal role in this mission, tackling intricate technical issues, ensuring the reliability of connectors and integrations, and contributing to the scaling of our support excellence as we grow.
Whether you are diagnosing a data pipeline problem, assisting a client with API configurations, or identifying trends that inform engineering solutions, your contributions will directly enhance customer satisfaction, product quality, and operational efficiency.
At Atlan, we prioritize high-performance teams with a strong sense of ownership, making this role essential for our ongoing success. If you are a technical problem solver who thrives at the intersection of product, engineering, and customer success, this is the ideal opportunity to make a significant impact in your career.
Your Mission at Atlan
Serve as the technical backbone of our Support team, troubleshooting complex product, integration, and data stack issues for clients.
Minimize engineering reliance through comprehensive debugging and thorough root-cause analyses (RCAs).
Work collaboratively with Product, Engineering, and Customer Success teams to address escalations and provide actionable insights.
Enhance processes by developing reusable documentation, playbooks, and automation to elevate support quality.
Advocate for exceptional customer experiences, ensuring every interaction adds value and drives satisfaction.

