About the job
Welcome to Kaizen Gaming
Kaizen Gaming, the powerhouse behind Betano, is among the largest GameTech firms globally, operating in 19 diverse markets. Our mission is to harness state-of-the-art technology to deliver unparalleled experiences to millions of customers who rely on us for their entertainment.
With a vibrant team of over 2,700 Kaizeners representing more than 40 nationalities across three continents, we pride ourselves on our rich diversity.
As a recognized leader among the Best Workplaces in Europe and a certified Great Place to Work, we promise that every day will be remarkable. Are you ready to Press Play on Potential?
Your Role
As a Senior UX Researcher (Insights, Analytics & User Feedback) at Kaizen Gaming, you will be instrumental in guiding product strategy through comprehensive user insights derived from research, behavioral data, and structured feedback. You will spearhead research initiatives and serve as the custodian of user knowledge, ensuring that insights and learnings are effectively captured and made accessible throughout the organization. Your contributions will directly influence product strategy, prioritization, and enhancements across our platforms.
In this role, you will collaborate closely with Product Managers, Product Owners, Designers, Engineers, and Business Intelligence teams to ensure that decision-making across the product lifecycle is anchored in reliable user evidence and meaningful metrics.
Your Responsibilities
- Design and execute both qualitative and quantitative research methodologies (user interviews, surveys, usability testing, concept validation) to unearth user needs, behaviors, and pain points across various products and journeys.
- Gather, analyze, and synthesize ongoing user feedback from diverse sources (research activities, product feedback, internal inputs), ensuring that insights are contextualized and respect participant contributions.
- Develop and maintain a comprehensive repository of research and user feedback as a reliable source of truth, ensuring insights are well-documented, searchable, accessible, and interpreted correctly.
- Establish clear standards for documentation, tagging, synthesis, and dissemination of research and feedback to promote the reuse of insights over time and across teams.
- Integrate research findings, user feedback, and behavioral/product data to provide holistic, actionable insights.
- Link user journeys with business and product outcomes, identifying friction points and opportunities for enhancement.

