About the job
Join Methods Business and Digital Technology Limited
Methods is a leading IT Services Consultancy with over £100M in revenue. For more than 30 years, we have partnered with various central government departments and agencies to revolutionize public sector operations throughout the UK. Our expertise in transformation, delivery, and collaboration enables us to offer comprehensive business and technical solutions that prioritize people, safety, and future readiness.
What sets us apart is our human-centric approach. We place people, technology, and data at the core of our operations, striving to create sustainable value for our clients, staff, communities, and the planet.
At Methods, we empower our clients to achieve project success through collaborative problem-solving and skill-sharing. We foster a fun yet productive work environment where learning from mistakes is encouraged.
While primarily serving the public sector, we are expanding our footprint in the private sector.
About the Role:
The Service Desk Analyst will play a vital role in processing and coordinating timely responses to incident alerts. This includes directing requests for assistance to the appropriate teams, monitoring resolution efforts, and keeping clients informed about service restoration progress.