About the job
Join the Honda Libertyville Service Department as a Service Greeter!
Are you eager to embark on a rewarding career in the automotive sector? Honda Libertyville is excited to announce an opening for a dynamic Service Greeter role. Our service department is the heartbeat of our dealership, often described as 'Where the action is!'
We seek an enthusiastic individual who can serve as the welcoming face of our dealership. The ideal candidate possesses excellent communication skills and can ensure every customer feels valued and appreciated. Many of our dedicated team members began their journeys in entry-level roles like this one!
If you’ve ever been told, 'You sure do talk a lot!', enjoy interacting with people, and are curious about the automotive industry, then Honda Libertyville is the place for you!
Our organization is deeply committed to our customers and employees alike. We empower our team members to contribute to our success. While we could list the benefits of the position here, we believe it’s best to share those details in person—so come visit us today!
Key Responsibilities:
Warm Welcome: Greet every guest entering the Service Department with a friendly smile as soon as they arrive.
Preparation: Compile daily comprehensive reports for each appointment, including Key Read, DCS, Consumer Insights, historical CSI surveys, maintenance history, and parts availability.
Concierge Service: Act as a concierge for customers, ensuring they are aware of dealership amenities.
Problem Solving: Identify automotive issues and services by attentively listening to customer descriptions, conducting inspections, taking test drives, and reviewing vehicle maintenance records.
Customer Authorization: Secure customer authorization through written approval/signature on all repair orders and procedures while maintaining rapport.
Follow-Up: Implement a consistent follow-up process to keep customers informed about vehicle status, verifying contact information at each interaction.
Estimates: Generate detailed and accurate estimates for labor and parts using MPI software.
Repair Orders: Prepare repair orders by documenting symptoms, problems, causes, and repairs, obtaining approval signatures, and entering orders into the service database.
Service Calls: Respond to all service calls promptly.
Continuous Learning: Enhance job knowledge by engaging in educational opportunities, reading manufacturer publications, and completing required training.
Support: Assist the Service and Sales Departments with additional tasks as needed.