About the job
Who are we?
Lyka is an innovative Australian pet wellness company dedicated to transforming the pet industry for the benefit of our furry companions. We are committed to addressing the alarming decline in pet health, as statistics show many pets are not living to their full potential lifespan due to various health issues such as dental disease, cancer, and obesity. Our mission is to change this narrative.
At Lyka, we understand the significant role that fresh, whole foods play in promoting health and wellness. Our aim is to provide pets across Australia with nutritionally balanced meals delivered directly to their homes, ensuring they receive the best possible nutrition.
As the world’s most sustainable pet wellness company, we prioritize both pets and the planet, delivering high-quality meals that foster happier and healthier lives.
We proudly share that we have served over 100 million meals to pets and their owners throughout Australia, and we are just getting started. Our vision includes expanding our product line to include disease-preventative meals and supplements as we enter new markets.
Our passionate team of over 250 animal enthusiasts is continually growing, and we are looking for driven individuals who share our commitment to enhancing pet wellbeing through innovative technology and products.
To date, we have successfully raised over $60 million in funding, attracting investors who believe in our mission to revolutionize an outdated industry and provide nutrition that benefits pets from the inside out.
Our Mission
At Lyka, we believe that the time we share with our pets should not be cut short. With many animals becoming ill prematurely, we emphasize a preventative and holistic approach to pet care, focusing on the root causes of health issues rather than merely treating symptoms.
We create personalized nutrition plans tailored to each pet's diet, lifestyle, and environment, ensuring they not only live longer but also live well.
The Opportunity
We are seeking a dedicated Service Operations Associate (Workforce Planning) to oversee daily workforce management, scheduling, and real-time operational coverage for our Customer Care team. You will play a crucial role in ensuring that the right personnel are in place to meet customer needs effectively.

