About the job
Join our dynamic team at talworx as a skilled ServiceNow Developer, Consultant, or Senior Consultant. We are seeking an individual with substantial hands-on experience in key ServiceNow modules, including Site Reliability Engineering (SRE), Service Portfolio Management (SPM), Hardware Asset Management (HAM), and Software Asset Management (SAM). The successful candidate will be responsible for designing, developing, and implementing tailored ServiceNow solutions that align with our business objectives and enhance IT operations.
Key Responsibilities:
- Design, develop, and implement customized ServiceNow solutions for designated modules (SRE/SPM/HAM/SAM).
- Engage with stakeholders to gather requirements and translate them into effective technical solutions.
- Configure and customize ServiceNow applications, workflows, and modules adhering to best practices.
- Facilitate the integration of ServiceNow with other ITSM and ITOM tools.
- Oversee system administration, upgrades, and maintenance of the ServiceNow platform.
- Diagnose issues and deliver timely resolutions to minimize operational downtime.
- Create and maintain comprehensive documentation for configurations, processes, and procedures.
- Provide training and ongoing support to end-users and administrators.
- Contribute to continuous improvement efforts for ITSM processes.
- Keep abreast of ServiceNow features, enhancements, and industry best practices.
Required Skills & Experience:
- Minimum of 4 years of strong experience in ServiceNow platform development and administration.
- Proficiency in one or more of the following modules:
- SRE (Site Reliability Engineering)
- SPM (Service Portfolio Management)
- HAM (Hardware Asset Management)
- SAM (Software Asset Management)
- Expertise in ServiceNow scripting (JavaScript, Jelly), REST/SOAP integrations, workflows, and UI policies.
- Understanding of ITSM, ITOM, and IT asset management principles.
- Familiarity with ServiceNow upgrade and patching processes.
- Ability to thrive in Agile/Scrum environments.
- Excellent problem-solving, analytical, and communication skills.

