About the job
Join our dynamic team as a talented ServiceNow Experience Designer, where you will significantly contribute to enhancing our client's customer service capabilities. In this pivotal role, you will craft intuitive and service-oriented digital experiences within the ServiceNow Customer Service Management (CSM) module. Your focus will be on optimizing interactions between customers and internal teams, ensuring that service workflows are efficient, accessible, and aligned with our strategic business objectives.
As a leader in designing streamlined service experiences, you will empower users to easily access support, resolve issues, and engage with services in a manner that promotes satisfaction and operational excellence. Your expertise in user experience design, user research, and UX writing will be instrumental in creating purposeful, user-friendly, and scalable solutions, primarily leveraging out-of-the-box functionality within ServiceNow.
This position is integral to our client's Credit Insurance Underwriting modernization initiative, aimed at transforming workflows for front-line teams, including Regional Policy Coordinators, Broker Team, Underwriting Operations, Small Medium Pooled, and Large Segment Pooled account teams. Your contributions will directly enhance customer experience, satisfaction, adherence to service level agreements, and overall operational efficiency.

