About the job
Phoenix Software is at the forefront of digital transformation in the workplace, enabling organizations across the UK to innovate and thrive through cutting-edge cloud and hybrid infrastructures, data solutions, AI advancements, security measures, and collaborative tools.
We are thrilled to expand our team by welcoming a ServiceNow Solutions Consultant who will spearhead technical pre-sales initiatives, working directly with clients to design and scope innovative solutions.
Key Responsibilities:
- Craft scalable ServiceNow solutions that meet the unique priorities of the Public Sector across ITSM, ITOM, HRSD, and broader ESM.
- Convert organizational goals into effective platform architectures and best-practice designs.
- Provide personalized demonstrations utilizing ServiceNow DemoHub.
- Conduct discovery workshops, generate Level of Effort (LOE) estimates and scope documents, and support RFP/RFI/Tender responses.
- Collaborate with Account Executives on client reviews, Quarterly Business Reviews (QBRs), KPI analyses, service performance insights, and adoption trends.
- Assist clients in defining strategic ServiceNow roadmaps and optimizing license plans.
- Foster internal knowledge sharing, provide training recommendations, and collaborate with Marketing to enhance content and insights.
- Maintain relevant ServiceNow certifications and align with Public Sector digital and AI strategies.
- Comply with information security policies and ensure the responsible handling of Public Sector data.
Why Join Us?
This is a unique opportunity to play a pivotal role in establishing and expanding the ServiceNow practice at Phoenix. Our extensive customer base presents a wealth of untapped potential where the right candidate can truly thrive.
At Phoenix, we believe in our people as the core of our mission to become the leading IT solution and managed service provider in the UK. We offer the support, encouragement, and skill development necessary to help you excel in your career. Our strong company culture is something we take pride in, reflected in our Culture Blueprint which you can explore here.

