About the job
Join the dynamic team at Mercier Consultancy as a Slovak-Speaking Customer Service Representative within our esteemed Fitness & Sports Equipment Department located in Athens. In this pivotal role, you will deliver outstanding support to our Slovak-speaking clientele, addressing their inquiries related to fitness products and sports equipment.
Your proficiency in Slovak is essential for guiding clients through product information, order management, and resolving any queries they might have about their fitness and sports equipment purchases. By providing exceptional service, you will significantly contribute to enhancing customer satisfaction and encouraging a healthy, active lifestyle.
Key Responsibilities
- Deliver exemplary customer service in Slovak through various communication channels including phone, email, and chat concerning fitness and sports equipment inquiries.
- Assist customers with comprehensive product details, availability, pricing, and order processing.
- Professionally and promptly resolve customer complaints and inquiries.
- Accurately document all customer interactions within our CRM system.
- Work collaboratively with internal teams to ensure smooth order fulfillment and optimal customer experiences.
- Collect customer feedback to help refine our service quality and product offerings.
- Stay current with fitness trends and new product launches to offer informed assistance.

