About the job
About Glia
Glia stands at the forefront of AI-driven customer service solutions for banks and credit unions. Our innovative platform seamlessly integrates AI and human agents across all voice and digital interactions through our cutting-edge ChannelLess® Architecture. With our commitment to AI for All™, organizations can enhance efficiency and customer experience by automating routine conversations while elevating service operations.
Valued at over $1 billion and recognized as a Deloitte Technology Fast 500™ company for five consecutive years, Glia empowers over 700 financial institutions while boasting an industry-leading Net Promoter Score (NPS) of 72. Additionally, we are proud to be certified as a Great Place to Work, with an impressive 98% employee satisfaction rate.
The Role:
We are seeking a dynamic Software Engineer to join our Developer Experience team. In this role, you will be instrumental in designing and enhancing the internal platform that enables over 100 engineers at Glia to build, test, and deploy software with speed, safety, and reliability.
You will take ownership of our CI/CD systems, GitHub workflows, deployment pipelines, and Kubernetes standards, shaping the “golden path” for service development and operations across the organization. This position combines aspects of infrastructure engineering, automation, and systems design with a strong product-focused approach. Collaborating closely with various engineering teams, you will work to minimize cognitive load, boost reliability, improve cost visibility, and ensure a smooth developer experience from the initial commit to production.
This impactful platform role will give you the opportunity to influence architectural decisions, fortify our cloud and deployment foundations, and assist in scaling our engineering organization as we cater to enterprise-level financial institutions.
The Team:
The Developer Experience team is dedicated to providing reliable, user-friendly tools and resources that enhance developer productivity and satisfaction, enabling teams to deliver value swiftly without compromising quality.
Joining our team means you will have the chance to:
Significantly impact the architecture and transition of our CI/CD platform. As a technical collaborator, you will help execute our initiative to deconstruct our existing monolith into a modern, testable, and modular platform that is dependable and user-friendly for developers.
Serve as a pragmatic leader and contributor. You will be a hands-on technical leader, accountable for designing and executing solutions. Your emphasis will be on breaking down grand visions into manageable, deliverable pieces, moving projects from concept to completion.
Develop and cultivate the

