About the job
Essential Skills: Technical Support, troubleshooting, video technology, problem-solving, Streaming Media, Video Streaming Workflows, Cloud, SaaS
About Bitmovin: Bitmovin is a dynamic Series-C SaaS scale-up renowned for delivering award-winning video streaming technology utilized by prestigious brands such as Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times.
At Bitmovin, we recognize that our success is driven by our exceptional team. We pride ourselves on being an inclusive and flexible employer, attracting talented individuals from diverse backgrounds who thrive in a culture that encourages personal and professional growth.
We are in search of a Software Engineer in Support to join our Software Support team. This role will be pivotal as the technical advocate for our products, focusing on post-sales technical support activities. Your mission will be to enhance the value our customers derive from our media compression, playback, and analytics solutions.
Your Impact:
In this role, you will:
- Gain deep insights into customers’ integration and application of Bitmovin products within their video workflows to aid in identifying and resolving issues.
- Leverage your experience in software development of web applications with JavaScript or Java, alongside foundational knowledge of Swift, Kotlin, and Python.
- Triaging and troubleshooting reported support cases to uncover root causes and explore potential solutions or workarounds.
- Act as the voice of Bitmovin to industry-leading Video Streaming content providers, advocating for their needs within our team.
- Develop trusted advisor relationships with customers, providing tailored solutions to their challenges, along with recommendations and training, while maintaining technical ownership of key growth and strategic accounts in collaboration with Customer Success Managers.
Preferred Qualifications:
- Experience in support or service-oriented customer-facing roles.
- Exceptional written and verbal communication skills, with a passion for engaging with people.
- Proficient in software development and troubleshooting complex technical issues, along with researching and proposing solutions, including possible workarounds.
- Familiarity with Support/CRM tools like Zendesk, Jira Service Desk, or similar.
- Knowledge of video compression and/or playback technologies.

