About the job
Why This Role is Exciting:
As a Solution Delivery Manager at Innovatrics, you will play a pivotal role at the confluence of advanced biometric technology and its practical applications. You will assist our partners and clients in utilizing our cutting-edge solutions for crucial identity verification tasks such as election processes, customer onboarding, passport issuance, and border control, transforming intricate technical capabilities into user-friendly solutions.
Your Opportunities:
In the first month, you will…
- Immerse yourself in our biometric technology through extensive training on SDKs, ABIS architecture, and integration methodologies.
- Observe live customer training sessions to gain insights into real-world implementation challenges and resolutions.
- Begin enhancing our technical documentation with your unique insights and perspectives.
- Establish relationships with key stakeholders across Professional Services and R&D.
Within three months, you will…
- Take the lead on your first client project, serving as the primary technical contact.
- Utilize your expertise to troubleshoot integration issues and enhance system performance.
- Develop your first data migration code to facilitate quality analyses and system optimization.
- Actively participate in ongoing projects by providing training and technical guidance.
- Start preparing to conduct technical knowledge transfer sessions with clients.
By six months, you will…
- Become proficient in our specialized toolset and technical documentation essential for solution deployment.
- Deliver your first independent training session, transitioning clients from theoretical concepts to practical implementation.
- Create comprehensive technical documentation, including Factory Acceptance Tests, Quality Analyses, and Deduplication Reports.
- Strengthen collaboration between R&D, product teams, and customers.
- Contribute enhancements to our internal tools and processes.
By the end of your first year, you will…
- Manage multiple technical implementations autonomously from concept to deployment.
- Establish yourself as a trusted technical advisor for internal teams and external clients.
- Lead complex biometric data migrations and integrate systems with third-party platforms.
- Deliver tailored analyses that guide customer decision-making.
- Influence product roadmaps by channeling customer feedback into significant improvements.

