About the job
Join Pylon Labs: Pioneering the Future of B2B Post Sales
At Pylon, we're revolutionizing B2B post-sales support with our all-in-one platform, seamlessly powered by conversational data and enhanced with intelligent features. Our mission is to empower our customers to operate their businesses in real-time.
With backing from renowned investors including a16z, BCV, General Catalyst, and Y Combinator, we proudly support over 1000 companies, such as Linear, Cognition (developers of Devin), Modal Labs, and Incident.io, who rely on Pylon for their customer success and support workflows. We are also honored to be featured on the Enterprise Tech 30 List.
This position is fully in-person, as we believe in the value of collaboration and teamwork.
Key Responsibilities
Facilitate the migration of new customers from their legacy support systems to Pylon.
Conduct customer migration meetings within your first week.
Act as the primary problem-solver for customers, guiding them in restructuring their processes and data on Pylon.
Become a product expert and assist customers in finding the right solutions, even when they are unsure of their needs.
Participate in pre-sales discussions as the go-to expert for potential solutions.
Develop expertise not just in Pylon, but also in systems we migrate from (like Zendesk, Intercom, etc.).
Manage multiple customer migrations concurrently and drive them to successful completion.
Continuously enhance the migration process for efficiency.
Qualifications
Based in or willing to relocate to San Francisco, with a strong desire to work in-person.
Highly organized, diligent, and capable of handling multiple migrations simultaneously.
Detail-oriented and quick to learn; you will need to master various tools swiftly.
A passion for experimenting with the product and recommending improvements.
Benefits
Comprehensive medical, dental, and vision insurance for employees
401(k) retirement savings plan
Commuter benefits
Parental leave