About the job
About Our Team
The Technical Success team plays a crucial role in ensuring the responsible and efficient deployment of ChatGPT and OpenAI API applications for developers and enterprises. As trusted advisors, we guide our clients to harness the full potential of our models and products, transforming their business processes through innovative solutions such as customer service enhancements, automated content generation, and groundbreaking applications utilizing our latest models.
Role Overview
We are seeking a Solutions Engineering Manager to lead and inspire a talented team of Solutions Engineers. In this pivotal role, you will merge technical expertise with customer engagement and team development to create outstanding pre-sales experiences that drive significant business results.
You will navigate your team through complex customer challenges, helping them to thrive in ambiguity while ensuring that solutions are firmly rooted in robust technical reasoning and tangible business value. Close collaboration with Sales, Deployment, Product, and Research teams will be essential to creating a fluid end-to-end customer experience.
This position is available in our San Francisco or New York office. We embrace a hybrid work model, requiring three days in the office each week, and we provide relocation assistance to new hires.
Your Contributions Will Include:
Formulating and articulating a strategic vision for the Solutions Engineering team that aligns with the company's broader objectives and addresses the changing demands of our clients.
Leading a diverse team through the pre-sales process, enhancing customer engagement, fostering product adoption, and establishing scalable systems and processes.
Serving as a trusted escalation point for key customers in your sales segment, tackling intricate technical issues and maintaining clear communication with executive stakeholders.
Championing the innovative use of our AI technologies across various industries, positioning the company as a leader in the field.
Ideal Candidates Will:
Possess over 8 years of experience in technical customer-facing roles, adept at building and maintaining C-level technical and business relationships within complex, global organizations.
Have a minimum of 3 years of experience leading technical pre-sales teams, demonstrated by a successful track record of hiring, mentoring, and managing high-performing teams.
Exhibit strong communication skills and a passion for technology, capable of articulating complex technical concepts to diverse audiences.

