About the job
Join Fairmont Pacific Rim as a Spa Operations Manager!
Become a key part of a forward-thinking hotel that celebrates the vibrant culture of Vancouver—one of Canada’s most stunning cities. As the first hotel in North America to achieve Single-Use Plastic Free Certification, we are recognized as a Great Place to Work.
- Enjoy a competitive annual salary starting at $76,500.00.
- Relish complimentary meals through our Colleague Dining Program.
- Benefit from our exclusive Pacific Northwest Food & Beverage Discount Program, offering 50% off at selected dining venues in Vancouver, Victoria, and Whistler.
- Take advantage of our TransLink monthly pass reimbursement program.
- Access a comprehensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (subject to eligibility requirements).
- Participate in our company-matched pension plan and have the opportunity to enroll in the Group RRSP (eligibility requirements apply).
- Enjoy a complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues.
- Engage in sustainability, charity, and community involvement initiatives.
- Receive world-class training and career development opportunities across our global hospitality network.
- Work in a dynamic and diverse team within a luxurious environment where each day brings new experiences.
- Benefit from discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties.
- Advance your career within a Forbes Five-Star Spa, recognized for excellence in service, wellness innovation, and guest experience.
Your Role:
As a Spa Operations Manager, reporting directly to the Assistant Director of Spa, your core responsibilities will include:
- Overseeing the daily operations of the Spa teams to ensure services align with brand and Forbes standards.
- Providing hands-on leadership for daily Spa operations, including scheduling, payroll support, opening and closing procedures, and service coordination to deliver a consistently elevated luxury wellness experience.
- Focusing on front-of-house operations while managing Spa Attendants (Facilities) and Spa Supervisors.
- Supporting recruitment, onboarding, training, and ongoing skill development for Spa teams.
- Creating a high-performing work environment through continuous coaching, feedback, recognition, and development.
- Ensuring exceptional guest experiences aligned with brand standards, including seamless guest flow across treatments, thermal amenities, and retail spaces.
- Actively managing guest feedback and service recovery to enhance satisfaction and loyalty.
- Collaborating with the Spa leadership team on SOPs, workflow optimization, and operational improvements.

