About the job
Founded in 2007, Airbnb began its journey when two hosts welcomed three guests into their San Francisco home. Today, Airbnb has expanded to over 5 million hosts, accommodating upwards of 2 billion guest arrivals in nearly every country around the world. Each day, hosts offer distinctive stays and experiences that allow guests to connect with communities in a more genuine manner.
Make a Difference:
We are on the lookout for a passionate and motivated individual to deliver outstanding customer service support to the Airbnb community as a Customer Service (CS) Specialist in Premium Support. The ideal candidate is friendly, analytical, and dedicated to upholding the utmost standards of service. This is a full-time position based in Korea, requiring proficiency in the Japanese language.
The CS Specialist in Premium Support plays a critical role, directly engaging with both customers and internal teams. You will provide comprehensive support to select community members, particularly within the Luxury segment. You will take ownership of cases, ensuring thorough resolution while building robust relationships with our users. Strong communication skills, problem-solving abilities, and customer service expertise are essential for this role. Candidates must also exhibit adaptability and responsiveness in a fast-paced environment, sometimes under pressure, while maintaining a proactive, resourceful, and highly professional demeanor.
This role requires flexibility, with the potential for rotation across different teams within Community Support or taking on varied responsibilities as needed. The ideal candidate will be adaptable to a role that evolves according to business requirements.
A Typical Day:
The responsibilities outlined below are not exhaustive. Due to the dynamic nature of this role, responsibilities may change and new duties may be assigned as required.
Complex Case Management: Deliver the highest level of service for each case handled.

