About the job
At Intercom, we are revolutionizing customer service through innovative AI solutions designed to enhance business interactions. Our flagship AI agent, Fin, represents the pinnacle of customer service technology, enabling organizations to provide seamless and effective support 24/7. By integrating Fin with our Helpdesk, we offer a comprehensive Customer Service Suite that empowers businesses to tackle complex queries with ease, ensuring a superior customer experience.
Established in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. We are committed to pushing boundaries, delivering swift and impactful solutions, and continuously adding value for our clients.
Berlin's dynamic blend of technical expertise and creative innovation attracts us, making it an ideal location for our operations. This vibrant city, closely connected to our R&D hubs in Dublin and London, is a magnet for top talent eager to contribute to ambitious projects.
This year, we aim to expand our Berlin team by hiring 100 professionals across engineering, AI, data science, product, and design. This is an exciting opportunity to join us as we establish a strong R&D presence in the region, helping shape the future of customer service.
What’s the Opportunity?
As a Staff Engineer, you will take on a leadership role within the engineering team, significantly contributing to our organization. You will develop both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Your responsibilities will include mentoring fellow engineers and working alongside the Engineering Manager to refine team development and technical strategy.
Your Responsibilities
As a seasoned engineer, your contributions will include:
Enhancing our technical architecture to accommodate the scaling demands of our diverse clientele.
Prioritizing agility alongside scalability and availability, supporting continuous deployment and incremental feature releases.
Engaging in all phases of software development, contributing to high-impact projects that improve our service delivery.

