About the job
As the Store Manager at Brakes Plus, you will embody our commitment to excellence and uphold our core values, ensuring smooth operations within your store's service department. You will foster a high-energy team atmosphere while collaborating closely with your Service Team to enhance their performance through active involvement in daily operations. Your leadership will be pivotal in mentoring team members, executing store procedures, and consistently delivering an unparalleled customer experience.
Key Responsibilities:
- Engage directly with customers to address sales, service inquiries, and adjustments.
- Develop and maintain an enthusiastic team environment.
- Oversee technicians and service advisors, coordinating their schedules and responsibilities.
- Provide coaching on operational matters to service department staff.
- Assess performance and productivity of service department personnel.
- Manage parts inventory and external purchases, ensuring timely updates and restocking of in-house parts.
- Prioritize store safety, including proper use and maintenance of safety equipment.
- Optimize equipment and hardware layout within the service department.
- Supervise shop area and equipment to ensure adherence to company safety protocols.
- Conduct necessary inspections to guarantee operational compliance.