About the job
Store Manager
Greenwich, CT
At Rothy’s, we are committed to redefining the way business is done—prioritizing the planet and its people. Our mission has led us to transform millions of plastic bottles into fashionable, sustainable footwear and bags, establishing wardrobe essentials that are both stylish and comfortable.
In our retail locations, personalized service and genuine connections form the foundation of our approach. We take pride in fostering enduring relationships with our customers—understanding their unique styles, anticipating their needs, and crafting tailored experiences that make them feel valued and supported. Whether assisting someone in finding their ideal fit or sharing the inspiring story behind our sustainable creations, each interaction is a chance to strengthen that bond.
As we expand, we’re not just creating a workplace; we’re nurturing a community. Here, careers flourish, ideas are exchanged, and every individual experiences a true sense of belonging. Each day presents new avenues for learning, leadership, and making a meaningful impact—together, as part of an inclusive team that celebrates individual contributions.
About the Team:
Shopping at Rothy’s is not your typical retail experience—thus, our Stores team is anything but ordinary. Experts in fitting, wearing, and sizing our products, these team members offer extensive knowledge of every Rothy’s style coupled with exceptional customer service—fostering lasting brand loyalty. Customers genuinely enjoy their in-store experiences thanks to these remarkable interactions.
About the Role:
As the Store Manager, you will be responsible for delivering an outstanding customer experience while ensuring the smooth operation of daily activities. You will lead a high-performing, engaged team, guaranteeing the store runs efficiently. Collaboration with other stores and departments will be key to solving challenges, driving enhancements, and setting your team up for success. As a brand ambassador for Rothy’s, you will passionately embody our mission and values for our customers, employees, and the community.
What You’ll Do:
Team Leadership (35%)
Proactively recruit, hire, onboard, and develop a talented store team
Support team members through real-time feedback, regular floor observations, and consistent one-on-one check-ins
Uphold high-performance standards by training the team on all standard operating procedures, service expectations, sales techniques, and Rothy's product knowledge
Lead the Division of Responsibility (DOR) program with your leadership team to ensure all functions are executed effectively