About the job
At H&M, we firmly believe that true magic happens when diverse talents, experiences, and styles come together. This is why our teams are composed of individuals with unique personalities and backgrounds. If you are eager to learn, grow, and assist our customers and colleagues, H&M will always be a place where you can express your individuality while feeling at home.
As a Store Manager, you will work at the heart of a rapidly evolving fashion company, creating an inspiring environment that encourages customers to personalize their style.
You will lead and manage your team to deliver the best shopping experience possible, making us the number one fashion destination. You will actively drive sales and maximize the profitability of your store, adhering to the spirit and values of the H&M brand.
Your primary responsibility is to meet the expectations of our customers and your colleagues while following H&M's procedures and standards.
Customer Service
- Ensure a level of direct and indirect service to customers that aligns with H&M standards.
- Stay up-to-date with competitor knowledge; ensure H&M remains at the forefront of the market.
Business Acumen
- Ensure Store Operation procedures are followed.
- Optimize allocations across all departments in the store.
- Continuously enhance the store's visual appearance through appealing garment presentations both in-store and in windows.
- Ensure all in-store sales campaigns and activities are executed in accordance with H&M standards.
Sales Strategy
- Maintain the store's high level of competitiveness in the local market.
- Monitor, evaluate, and provide feedback to the regional team on sales-related KPIs.
- Introduce changes to enhance business performance in collaboration with the regional team.
Recruitment, Training, and Development
- Conduct and oversee the store recruitment process.
- Ensure and implement evaluation, training, and development of staff to stay on track.
- Plan succession within the store management team.
- Ensure reliability in performance reporting and follow-up.
Communication and Legal Requirements
- Continuously inform departmental teams about business results, new initiatives, and other relevant matters.