About the job
Lightspeed is seeking a dynamic and experienced Strategic Account Manager to forge, nurture, and enhance relationships with our key enterprise clients in the hospitality sector. This pivotal role will allow you to be the main point of contact for our largest hospitality customers in the UK, ensuring their long-term success and satisfaction.
Your primary focus will be on driving growth, facilitating product adoption, and managing stakeholder relationships within your designated portfolio. Utilizing data insights, customer feedback, and your SaaS expertise, you will strive to create substantial value at an enterprise level.
Key Responsibilities
- Serve as the principal liaison for major and strategic hospitality clients.
- Develop and implement tailored account plans aimed at driving growth, retention, and heightened product adoption.
- Proactively enhance product usage and ensure sustained Net Revenue Retention (NRR) across your portfolio.
- Lead quarterly business reviews and establish success plans.
- Analyze usage data, milestone achievements, and health scores to identify and address potential risks proactively.
- Establish strong, trust-based relationships with C-level and operational stakeholders, solidifying Lightspeed’s position as a trusted long-term partner.
- Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver outstanding customer experiences.
- Gather customer feedback and effectively communicate it to relevant teams to pinpoint product gaps and enhance the overall customer journey.

