About the job
Relay serves as the Intelligent System of Action for the physical economy. In an era where the digital revolution has often overlooked the deskless workforce, we are pioneering advancements that convert traditional frontline operations into a dynamic, AI-enhanced ecosystem. Our mission transcends merely selling radios; we are laying down the digital infrastructure for the 80% of the global workforce that operates away from desks.
Joining Relay at this pivotal moment is thrilling, as we have recently earned the #175 spot on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.
As a Strategic Account Manager, you will play a crucial role in cultivating and maintaining vital customer relationships for Relay. You will act as a strategic partner to both leaders and end users at deployment sites within our most prestigious accounts, including Fortune 50 companies. Your deep understanding of their specific use cases, performance metrics, business objectives, technology frameworks, and desired outcomes will be essential. Your aptitude for relationship management, effective internal and external communication, and data-driven performance measurement will significantly enhance long-term partnerships and maximize customer satisfaction.
Success in this role will be measured by:
- High Net Promoter Scores (NPS) and product engagement
- Consistent, actionable feedback from deployment sites regarding product performance
- Identification of new stakeholders and product expansion opportunities through strong site-level relationships
- The capability to articulate client business priorities and how Relay aligns with and supports broader objectives
- Retention of clients and growth at the site level
What You Will Do:
- Relationship Management: Develop and maintain trust-based relationships with key stakeholders across client organizations, from end users to management. Serve as the primary contact for all post-sales interactions, ensuring exceptional client satisfaction.
- Customer Advocacy & Growth: Actively seek opportunities for increasing product adoption and expansion within existing deployments. Represent client interests internally and collaborate with product, customer success, and support teams to ensure their success.
- Performance Management & Optimization: Monitor and analyze client usage, health metrics, and performance data to proactively identify trends, risks, and opportunities. Provide data-driven insights and recommendations to enhance client outcomes.

