About the job
Be a part of a team that's transforming the design landscape!
Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
We're thrilled that you're considering this opportunity. We understand that job hunting can be a challenge, so let's dive right into what we offer.
Work Environment
Our main office is located in Sydney, Australia, and we've expanded to a vibrant campus in Austin, Texas, which now serves as the hub for our U.S. operations. This role is hybrid, requiring you to commute to our Austin office 1-2 times per week.
About Our Team
At Canva, we’ve crafted a unique sales methodology that harnesses our innovative product and creativity to deliver exceptional value to organizations already using our platform. Our team focuses on showcasing the transformative power of Canva to well-known global brands and enterprise clients. We are dedicated to helping our customers maximize their experience with Canva by educating, enabling, and empowering them to unleash their creative potential. Our goal is to enhance the value of our partnership with each customer.
With rapid growth—over 250 million monthly active users and counting—there's plenty of room for discovery and learning. Our evolving business presents opportunities to gain valuable insights about our markets. If you're inquisitive and adaptable, you'll flourish in our Sales and Success teams.
Role Overview
As a Strategic Customer Success Manager at Canva, you will be a consultative partner for our premier enterprise clients in North America. You will oversee the entire post-implementation journey, guiding customers from initial setup and early adoption to renewal and account expansion. This is a strategic role focused on revenue generation, where you will act as a trusted advisor, assisting clients in unlocking the full potential of Canva’s platform to achieve their key business objectives. You will take initiative, act swiftly, and approach each partnership with the commitment of a founder managing essential relationships.
Collaboration is key in this dynamic go-to-market organization, where you'll work closely with Account Executives, Implementation teams, Technical Account Managers, Solutions Consultants, Ecosystems teams, Agency Partnerships teams, and other vital stakeholders to ensure seamless customer experiences and optimize account value. While you will collaborate broadly, you will maintain primary responsibility for customer health, retention, and growth. The ideal candidate thrives in uncertain environments, builds trust across all levels of the organization, and boasts a proven history of driving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) in enterprise SaaS environments.