About the job
At Confluent, we are not only advancing technology; we are transforming the way data flows and what it enables in the world. Our platform empowers organizations to harness data in motion, delivering real-time insights that allow businesses to respond swiftly, innovate intelligently, and create experiences that resonate with the dynamic environment around them.
We seek individuals who embrace curiosity, challenge the status quo, and foster a collaborative spirit. Our team thrives on mutual respect, constructive feedback, and collective growth—there are no egos here, just talented individuals working together toward a common vision.
One Confluent. One Team. One Data Streaming Platform.
About the Role:
Are you driven by a desire to impact the Enterprise software landscape? Do you have a passion for real-time data and its pivotal role in business transformation? If so, we invite you to consider the Strategic Customer Success Manager position focused on the Public Sector/Government vertical within our rapidly growing organization.
Confluent is at the forefront of a significant market opportunity, and we pride ourselves on a culture that embodies our core values. With over 20 accolades recognizing our excellence, we are positioned for growth. Join us to capitalize on an expansive market where your contributions can lead to remarkable rewards, fulfilling work, and a chance to be part of something extraordinary.
In this role, you will be instrumental in driving customer success, overseeing renewals, and expanding subscriptions within our Large Enterprise accounts. As a trusted advisor, you will empower our Enterprise customers to maximize the potential of the Confluent platform.
What You Will Do:
Ensure the ultimate success of our Enterprise customers in your territory, helping them maximize the value of the Confluent platform.
Manage consumption planning, use case mapping, IP adoption, and business value realization for your customers.
Contribute to the Account Strategy defined by the Account Director and align with the team on business goals and objectives.
Achieve or exceed quarterly renewal targets through proactive management of your customer portfolio and timely customer retention efforts.

