About the job
About Us
At Sierra, we are pioneering a transformative platform designed to empower businesses in creating more engaging and human-centric customer experiences through AI technology. Headquartered in San Francisco, our team is expanding with vibrant offices in key locations including Atlanta, New York, London, France, Singapore, and Japan.
We operate based on a core set of values that shape our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles not only guide our actions but also underpin our commitment to excellence in all endeavors.
Our co-founders, Bret Taylor and Clay Bavor, are visionaries in the tech space. Bret, currently the Board Chair of OpenAI, has a rich history including co-CEO of Salesforce and CTO of Facebook. Clay brings 18 years of experience at Google, leading initiatives such as Google Labs and Project Starline.
Your Role
As a vital member of the Agent Strategist team at Sierra, you will collaborate closely with our Agent Product Managers and Engineers to design, develop, and deploy AI agents capable of managing thousands of customer interactions daily.
Your contributions will be instrumental in the agent development process, integrating product strategy, conversational design, and customer insights to create exceptional AI agents.
Serve as a trusted advisor to our clients, guiding their AI strategy initiatives.
Design, create, and refine conversational AI agents, gaining hands-on experience in product development and enhancements.
Lead the execution of multiple complex, high-impact agent development projects.
Facilitate coordination among both technical and non-technical stakeholders throughout the entire agent development lifecycle.
Foster strong relationships and ensure effective communication across all parties involved.
Provide data-driven insights that inform strategic decisions for both clients and internal teams.
What You Bring
Exceptional Communication Skills: Proficient in articulating complex ideas clearly and concisely, both verbally and in writing.

