About the job
As a Supervising Case Manager (SCM), you will lead a dedicated team of 1–3 Case Managers, managing shift operations throughout San Francisco neighborhoods. Your key responsibilities will include overseeing hotline functions, validating relocations and reunifications, and ensuring the safeguarding of client-related supplies, vouchers, tickets, and funds. The SCM is pivotal in delivering high-quality mobile and onsite services aimed at supporting clients experiencing homelessness on their journey toward stabilization and long-term well-being.
In this role, you will spearhead mobile and on-premises outreach, intake, assessment, and case management, ranging from low-threshold to intensive support. You will develop and manage individualized care plans, coordinate essential resources and wrap-around services, and facilitate appointments and treatment for health, mental health, and substance use disorders. Additionally, you will assist clients in reuniting with their families, support networks, and career opportunities, fostering a path toward housing stability and overall well-being. You will manage a caseload of approximately 20-25 clients at various stages of their journey and help 3-5 individuals per month transition from homelessness to stable housing.
The Journey Home Supervising Case Manager will have a regular shift (Day or Graveyard), with the expectation to be available for special events or emergencies as needed. Shifts may be reassigned or rotated based on operational requirements.

