About the job
Join Meter, a rapidly growing company at the forefront of enterprise networking innovation.
Are you a network engineer who views the support role as a dynamic opportunity rather than just maintenance? This is your chance to engage with some of the most intricate and diverse network designs in the industry, tackling unique challenges daily. You will diagnose and resolve complex issues, influence product development, and enhance your expertise across all layers of the stack. This position represents a deep dive into the craft of engineering, with a direct impact on shaping the future of networking.
You won’t just be resolving tickets; you will be addressing the most challenging networking problems. If you thrive on variety, enjoy dissecting complex systems, and aspire to influence network design and support, we invite you to apply.
Key Performance Indicators
Deliver exceptional technical support to our customers, fostering trust through accuracy, responsiveness, and tangible results.
Provide actionable insights to our engineering team, helping to shape the next generation of Meter’s hardware and software solutions.
Enhance team performance through thorough documentation, peer training, and technical expertise that uplifts the entire group.
Success will be evident when:
You effectively handle complex tickets, adjusting swiftly to the changing priorities within a busy queue.
You identify and implement enhancements to our processes that improve team efficiency.
You take ownership of your role, continuously expanding your technical knowledge and sharing that expertise to elevate the entire team.
Daily Responsibilities
Troubleshoot and resolve tickets across every layer of the network stack.
Manage and support intricate customer networks, primarily via remote access.
Identify and document product bugs, providing clear reproduction steps for escalation.
Draft well-structured feature requests based on genuine customer needs.
Create and maintain documentation that accelerates resolution time for all team members.
Who You Are
A versatile networking expert, fluent in wireless technologies, security protocols, WAN/LAN, routing, DNS, and more.
Dedicated to enhancing the network experience for every customer and delivering impactful solutions.

