About the job
ABOUT TIDE
At Tide, we empower small and medium-sized enterprises (SMEs) to save both time and money in managing their businesses. We provide not only business accounts and banking services but also an extensive range of highly efficient and interconnected administrative solutions, from invoicing to accounting.
Tide is revolutionizing the small business banking landscape, boasting over 1.8 million members worldwide, including in the UK, India, Germany, and France.
Our advanced technology is designed with SMEs in mind. With quick onboarding, minimal fees, and innovative features, we are passionate about making data-driven decisions to fulfill our mission: to help SMEs reclaim their time and resources so they can focus on what they love.
Tide facts:
- Tide serves SMEs across the UK, India, Germany, and France.
- We have over 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth.
- Our funding has exceeded $300 million.
- We are home to over 2,500 Tideans globally, championing diversity!
- Our offices are located in Central London, with member support and technology centers in Sofia, Bulgaria, and technology hubs in Serbia, Romania, Lithuania, and Hyderabad, along with offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.
ABOUT THE TEAM
At Tide, we are on the lookout for an exceptional Team Lead to guide our Transaction Monitoring team, a crucial first line of defense. The ideal candidate will possess extensive experience in transaction monitoring within the banking and payments sectors, along with a profound understanding of fraud detection, compliance, and risk management. This role demands strong leadership capabilities and a thorough knowledge of fraud prevention strategies within the payments ecosystem.
Your team will be tasked with monitoring transactions and behaviors across our customer base, prioritizing our genuine members while identifying and investigating potentially suspicious activities. This position is vital to our operations, and we seek a passionate investigator who is well-versed in fraud and transaction monitoring to help mitigate risks for Tide and enable our members to focus on their passions.
ABOUT THE ROLE
- Lead and manage a team of up to 12 Fraud Analysts, providing guidance, support, and mentorship.
- Oversee workflow and workload, ensuring efficient task distribution and completion, including managing 24/7 shift patterns.
- Maintain high-quality standards, ensuring team members consistently achieve 95% or higher in QA/QC checks.
- Serve as a Subject Matter Expert, staying updated on industry trends and best practices.