About the job
Established in 1971, Mulberry is a distinguished British lifestyle brand renowned for its exceptional quality and innovative design that embodies the essence of the Mulberry Spirit.
With sustainability at the heart of our mission, we proudly attained B Corp Certification in 2024, reflecting our commitment to ethical practices and positive environmental impact.
As a global brand, we uphold the same core values: a dedication to enhancing our influence on society and the environment. Our team members are characterized by their honesty, dynamism, and community-oriented spirit.
If these values resonate with you, we invite you to become part of our team.
At Mulberry, our Supervisors are referred to as 'Team Leads', reflecting our focus on people. You will be enthusiastic about fostering an exceptional customer experience while being open to personal and team development. We encourage you to excel in your area of expertise and actively contribute to our 'Back to the Mulberry Spirit' initiative.
Key Responsibilities:
Customer Focus:
- Create a welcoming and enjoyable atmosphere for customers and team members.
- Deliver an engaging and unforgettable shopping experience while motivating your team to do the same.
- Stay culturally aware, understanding Mulberry's role in the broader context of life and art, and use this knowledge to inspire customers.
- Build and maintain strong customer relationships utilizing in-store CRM tools.
Team Development:
- Assist in cultivating a high-performing team that values diversity and ensures every individual feels respected and included, championing equity and understanding in all interactions.
- Promote open discussions, encouraging innovative ideas and diverse perspectives to enhance creativity and collaboration.
About Mulberry
Mulberry is a prestigious British lifestyle brand with a rich heritage, committed to quality craftsmanship and sustainability. Our B Corp Certification is a testament to our dedication to responsible business practices, and we strive to make a meaningful impact on our community and the environment.