About the job
Mulberry, established in 1971, is a distinguished British lifestyle brand hailing from Somerset, England. For over five decades, we have garnered international acclaim for our commitment to quality and design that embodies the Mulberry Spirit.
Sustainability has been integral to our philosophy since our inception. In 2024, we proudly achieved B Corp Certification, reflecting our dedication to a purpose-driven approach.
As a global brand, we remain steadfast in our values, striving to enhance our positive impact on individuals and the environment. Our team embodies honesty, dynamism, and a strong sense of community.
If you resonate with these values, we invite you to become part of our team.
At Mulberry, our Supervisors are referred to as 'Team Leads'. This role requires a passion for people, a commitment to delivering an unforgettable customer experience, and an eagerness to learn and develop both yourself and your team. You will be encouraged to become an expert in your field and play a vital role in our 'Back to the Mulberry Spirit' strategy.
Your Responsibilities:
Customer Focus:
- Create a welcoming and enjoyable atmosphere for customers and your team.
- Deliver a captivating customer experience and inspire your team to do the same.
- Understand and leverage Mulberry's cultural significance to engage customers.
- Build and maintain essential customer relationships using in-store CRM tools.
Team Development:
- Foster a high-performing team that celebrates diversity, ensuring every individual feels valued and included.
- Encourage vibrant discussions and embrace diverse perspectives to spur creativity and collaboration.
Join us in our mission to create a lasting impact on our community and environment!