About the job
Are you passionate about providing technical solutions to clients? As a Technical Sales Support Specialist, you will engage with clients to understand their technical inquiries and deliver tailored solutions. Your role will require exceptional communication and collaboration with our sales and engineering teams. If you thrive in a dynamic, technical environment and enjoy translating client needs into actionable solutions, this opportunity is perfect for you.
Your Challenge as a Technical Sales Support Specialist in Malden
In this role, you will closely collaborate with our International Sales and Engineering departments to devise optimal solutions for our machinery. You will handle inquiries related to capital goods and customized solutions within production and packaging processes.
When a customer request comes in, you will analyze their needs and clearly outline what they require. You will delve into the client's production processes and articulate the necessary technical solutions.
This may involve selecting standard machines from our portfolio, possibly enhanced with additional options, or creating custom solutions in conjunction with our engineering team, determining both technical feasibility and associated costs.
You will coordinate the entire quotation process:
Assessing client inquiries
Collaborating with engineering on technical possibilities
Defining configurations and options
Preparing technically sound quotations
Throughout this process, you will be the primary point of contact for the client.
Once a quotation is converted into an order, you will ensure all technical and commercial agreements are clearly documented, enabling engineering and production to proceed effectively. This role operates at the intersection of technology, application, and commerce.

