About the job
Collaborate with Industry Leaders
Are you a highly skilled Technical Solutions Engineer eager to tackle intricate customer challenges? At Arista Networks, we are dedicated to ensuring our customers' success and empowering them with direct access to top-tier engineers who excel in resolving complex issues. This approach not only streamlines the support process but also fosters customer satisfaction.
We are in search of exceptional Technical Solutions Engineers (TSEs) to join our dynamic team, where you will play a pivotal role in supporting our innovative products and solutions. In the Arista environment, a TSE is akin to a Tier 3 Technical Assistance Center (TAC) or Escalation Engineer in other organizations. Our team, fueled by passion and collaboration, is committed to swift response times and customer success. You will collaborate with a diverse group of elite engineers who champion our customers' needs, working closely with members from software and hardware engineering, product management, customer engineering, and sales teams. Our culture thrives on teamwork among highly skilled professionals, all focused on delivering unparalleled customer satisfaction.
This position operates in a hybrid work setting, requiring in-office presence 2-3 days per week.
Your Role and Responsibilities
The ideal candidate possesses strong troubleshooting skills for complex and evolving customer environments while adeptly managing communication needs for each case. A robust analytical mindset is essential, along with the ability to prioritize effectively. With the continuous release of new features and products, a strong capacity for both learning and teaching is crucial.
Our engineers collaborate closely with Customer Engineering and both Software and Hardware Development teams, diagnosing issues and communicating solutions in various technical contexts. Therefore, outstanding written and verbal communication skills, along with a collaborative mindset, are essential.
Key Responsibilities
- Provide prompt responses to customer inquiries regarding products via phone and written communication.
- Address customer concerns related to installation, operation, maintenance, and compatibility of products.
- Utilize your interpersonal skills and product expertise to engage in daily customer-centric activities effectively.
- Troubleshoot hardware and software issues and recommend appropriate corrective actions.
- Document customer interactions and recurring technical issues to enhance product quality and development initiatives.

