About the job
Join a dynamic global team of innovators at New Relic, where we are committed to redefining the future of observability. Our intelligent platform equips organizations to excel in an AI-first world, providing them unmatched insights into their intricate systems. As we broaden our global reach, we seek passionate individuals ready to contribute to our mission of helping leading companies optimize their digital applications. Explore an exciting career with us!
Your Opportunity
As a Technical Success Manager II (TSM II) at New Relic, you will leverage your technical expertise, problem-solving abilities, and collaborative spirit to enhance and expand our customer relationships significantly. While working in tandem with our extensive account teams, your role transcends being just a technical resource; you will be responsible for nurturing the technical success and post-sales relationships of our valued clients. You will drive New Relic’s strategic vision while advocating for and supporting new product initiatives on behalf of your customers.
Your customer-centric approach will ensure that our clients become lifelong supporters of the New Relic platform, as you manage technical relationships, resolve complex issues in real time, and oversee your account base from a technical standpoint.
What You'll Do
- Lead customer adoption, onboarding, and ongoing success within your account base.
- Document customer adoption and success metrics.
- Oversee all aspects of the adoption, optimization, and integration of New Relic’s products within clients’ infrastructures.
- Collaborate with the Sales team to identify revenue opportunities through upselling new services and securing contract renewals.
- Provide feedback on new product features and advocate for customer needs to New Relic's product management and engineering teams.
- Maintain an in-depth understanding of each customer's business and their technical landscape.
- As this role requires fieldwork, you should be open to travel, with extensive travel opportunities available for those interested.

