About the job
Location: Forsyth, GA
Duration: 7+ months (extendable)
Interview: Web Cam or In Person
Hybrid Schedule
Job Description:
The Georgia Department of Corrections (GDC) is dedicated to public safety by managing secure facilities and fostering offender rehabilitation. We are currently in search of a Technical Support Analyst to join the Office of Information Technology within GDC. This role will primarily support the Tift Campus location as well as various facilities under GDC and Georgia Correctional Industries (GCI).
The ideal candidate will possess the skills to analyze, optimize, and enhance computer systems to improve GDC's Inmate Services. Responsibilities include promptly addressing hardware and software issues, assessing, operating, testing, and repairing equipment utilized by GDC staff and students. The candidate should demonstrate a proactive attitude in identifying program needs, documenting processes and procedures, and participating in strategic planning sessions with minimal supervision.
A successful candidate will have a robust background in emerging technologies and computer information systems, along with exceptional verbal and written communication skills. Team collaboration is essential.
Additional responsibilities include managing the Google Chrome management console utilized across educational programs and environments within GDC and GCI. This position guarantees the smooth operation of Chromebooks, Chrome browser settings, user profiles, and associated educational applications while providing high-quality technical support to staff. Duties involve setting up and managing users, groups, and resources while ensuring the security of the environment and protection of GDC data. The candidate will also configure and manage Google Workspace services, including Gmail, Drive, Docs, Sheets, Slides, Meet, Chat, Calendar, and more, while assisting users and troubleshooting Google Workspace-related issues.
This position may be stationed at either the State Offices South (Tift Campus) in Forsyth, GA, or the Georgia Correctional Industries location in Decatur, Georgia, based on requirement. Travel will be necessary. GDC offers a hybrid work schedule consisting of three in-office days and two remote days after a six-month training period.
Mileage Reimbursement:
- Mileage expenses are permitted for travel to correctional facilities.
- Mileage reimbursement is not available for travel between sites (Decatur or Forsyth) for regular work.
About Apollo Technology Solutions LLC
Apollo Technology Solutions LLC is committed to providing innovative technology solutions that empower organizations and enhance public safety. We pride ourselves on fostering an inclusive work environment that encourages professional growth and development.

