About the job
Banyan Software is dedicated to being the ideal home for thriving enterprise software companies, their teams, and clients. Our mission centers around acquiring, developing, and nurturing exceptional enterprise software businesses across the globe, particularly those that lead in specialized vertical markets. Recently, Banyan was recognized as the #1 fastest-growing private software company in the United States on the Inc. 5000 and ranked among the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Established in 2016, Banyan operates with a permanent capital framework designed to honor the legacy of its founders, focusing on a buy-and-hold strategy to foster growth in software companies targeting niche verticals.
Position Overview
Technical Support Consultant
CAN - Remote
About MCSL – Millennium Computer Systems Limited (a Banyan portfolio company):
MCSL is a reliable partner in the higher education sector, providing technology solutions that enable institutions to enhance the student experience. With decades of expertise and a profound understanding of the domain, we assist colleges and universities throughout North America in achieving operational excellence and promoting student success.
Role Summary:
We are in search of a Technical Support Consultant who is enthusiastic about delivering outstanding client service while tackling intricate system and data challenges. This role is highly interactive and functional-technical, concentrating on troubleshooting, SQL-based data analysis, and client-specific system configurations.
You will act as a key advisor to clients, managing support requests and customization needs from initiation to resolution. The position demands strong Oracle SQL proficiency, the capability to write and debug complex queries, and the flexibility to work within an enterprise software framework to provide tailored solutions.
This role reports directly to the Chief Operating Officer (COO) and is vital in upholding service excellence, client satisfaction, and operational efficiency.
Key Responsibilities:
- Manage Daily Support Queue: Review and oversee incoming technical support tickets daily, ensuring timely triage, investigation, resolution, and proactive communication with clients.
- Implement Client-Specific Configurations & Data Solutions: Execute approved customization and configuration requests within Millennium’s framework utilizing Oracle SQL and/or Oracle PL/SQL (candidates with only MS SQL experience will not be considered).

