About the job
Lumana is dedicated to empowering organizations by leveraging the full potential of their visual data. Our mission is not just to document the world around us, but to facilitate a deeper understanding and extraction of valuable insights. With our cutting-edge AI video security platform, we offer unmatched visibility and control, enabling our clients to enhance security, streamline operations, and respond swiftly when it matters most.
Founded in 2021 and backed by top-tier Silicon Valley investors, Lumana boasts a team with extensive expertise in AI, computer vision, and machine learning. As one of the fastest-growing video security companies, we recently achieved a significant milestone by raising the largest Series A funding in our industry. Our intelligent video security solution is designed to identify what truly matters, act promptly, and avert issues that were previously unavoidable.
At Lumana, our teams are small, dynamic, and empowered to take the lead. We prioritize ambitious thinking, swift execution, and ownership — because we are owners. Your contributions here will not be obscured; they will be visible, impactful, and enduring.
Position Overview
As a Technical Support Engineer, you will play a pivotal role in ensuring the reliability and performance of our deployed systems. This hands-on position involves troubleshooting intricate hardware and software challenges across our entire stack, including networking, edge devices, and cloud-connected components. You will collaborate closely with field teams, engineering, and QA to drive technical resolutions, maintain documentation, and enhance system robustness.

